Entries by Rob Wilkerson

4 Steps to Successful Small Business Delegation

4 Steps to Successful Small Business Delegation As a small business owner or manager, do you know how to delegate with success? Successful business leaders understand the value of delegation. Successful people truly believe one important truth: they can’t do everything by themselves.  Those who try anyway become micromanagers. They create a ceiling for themselves and […]

16 Operational Norms for Service-Based Small Business

Operational Norms for Small Business “Business as usual.” What does even mean, right? As a small business owner you know full-well that “usual” means “normal.” Yet “normal” hardly ever happens on a day-to-day basis in the service industry! So much so that not-normal is actually normal! To some degree that is very normal. However, we […]

How to Communicate effectively with your employees

Small business communication for managers and employees Communicating effectively takes work, intentionality, and consistency. If you are struggling with this, you are not alone. In a recent survey of 4,000 employees, a whopping 46% of employees said that they routinely receive confusing and unclear direction. Many years ago I had the privilege of working with […]

4 Important Questions to Ask Your Software Vendor

4 Questions to ask your small business software automation vendor Is Software Automation not automating the way you want or hope? Did you think that they would make your workflow more efficient? Are you finding out that it’s not working out quite as efficiently as you’d hoped? Here’s the hope we all have concerning the […]

The importance of Process Design for Small Businesses

Let’s talk about Process Design for Small Business Effective process design for small business is critical. The history of business points to a fascinating shift in recent years. Innovation has moved the focus from product to experience. With the rise and peak of industrialism and manufacturing, making a patented “widget” is now rivaled by creating […]