4 Steps to Successful Small Business Delegation As a small business owner or manager, do you know how to delegate with success? Successful business leaders understand the value of delegation. Successful people truly believe one important truth: they can’t do everything by themselves. Those who try anyway become micromanagers. They create a ceiling for themselves and […]
About Rob Wilkerson
I work to build meaningful solutions. I want them to matter because we want the work we do to matter. Good solutions should genuinely impact the quality of peoples' lives. Meaningful work creates an environment for meaningful relationships, leading great people into amazing innovation.
Multipractitioner in analysis, process development and optimization, technology integration and implementation, applying principles from Lean Six Sigma and Agile through genuine, caring work relationships with team members and clients. Bringing the innovation, creativity, and thoughtfulness of an entrepreneur to the operations and relationships of small business and credentialing industry organizations.
Entries by Rob Wilkerson
Solution Engineering and Why You Need It Have you heard of a solution engineer? Take a quick journey down memory lane. Recall the last vendor your company hired. Why were they hired? What problem were you trying to solve? What product or service did they sell you? Now, ask these two questions. What elements convinced […]
Operational Norms for Small Business “Business as usual.” What does even mean, right? As a small business owner you know full-well that “usual” means “normal.” Yet “normal” hardly ever happens on a day-to-day basis in the service industry! So much so that not-normal is actually normal! To some degree that is very normal. However, we […]
6 Characteristics of a good small business employee: why you need PACMAN employees Every business owner wants to hire the right employee. But what are the key characteristics of a good small business employee? Since 15 years old, I’ve worked for over a dozen small businesses. I work in one now. I’ve also worked in […]
Small business communication for managers and employees Communicating effectively takes work, intentionality, and consistency. If you are struggling with this, you are not alone. In a recent survey of 4,000 employees, a whopping 46% of employees said that they routinely receive confusing and unclear direction. Many years ago I had the privilege of working with […]
Wondering how to improve cash flow for your small business? Small Business Cash Flow. It’s the lifeblood!! For service-oriented small businesses, disciplined accounting is the heartbeat. Cash flow keeps the heart beating. Lack of cash flow causes heart palpitations. Sustained lack of cash flow causes heart attacks. Experience enough heart attacks and the business […]
4 Questions to ask your small business software automation vendor Is Software Automation not automating the way you want or hope? Did you think that they would make your workflow more efficient? Are you finding out that it’s not working out quite as efficiently as you’d hoped? Here’s the hope we all have concerning the […]
Let’s talk about Process Design for Small Business Effective process design for small business is critical. The history of business points to a fascinating shift in recent years. Innovation has moved the focus from product to experience. With the rise and peak of industrialism and manufacturing, making a patented “widget” is now rivaled by creating […]
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